Terms and Conditions

TERMS AND CONDITIONS FOR THE USE OF SERVICES PROVIDED THROUGH PROJECTBAG.ORG

For our Privacy Policy, please follow this link.

The services provided through projectbag.org are intended only for individuals who are at least 18 years old and have full legal capacity, as well as for businesses regardless of their legal form. By accepting this agreement, an individual user declares and warrants that they are at least 18 years old. Each user declares and warrants that, under the applicable law, they are entitled to use our services and access projectbag.org, and assumes full responsibility for the choice and use of our services.

General terms

This document sets out the terms and conditions applicable to purchasers of services (hereinafter referred to as the “Terms and Conditions”) and defines the conditions under which any person may access the Site or use the services offered through it.

Users understand and accept that using the Service, purchasing a service through the Site, and continuing to access or visit the Site constitute full and unconditional acceptance of these Terms and Conditions.

If you have questions about the content of these Terms and Conditions, the obligations set out in this document, or any other questions regarding the Services, please contact us at info@projectbag.org.

For the purposes of these Terms and Conditions:

a) “Site Administrator” means the Project Bag Association, with registered office at 787 Felszeg Street, Sâncrăieni, Harghita County, Romania;

b) “Site” or “projectbag.org” means the website www.projectbag.org;

c) “User” means any person who accesses the Site or uses, in any manner, any Service provided through the Site.

Customer relations

The Site Administrator provides users with a single contact point to facilitate direct and efficient communication regarding the services offered. This contact point may be used for requests, clarifications or issues related to the use of the platform and is available at info@projectbag.org.

All communication with our customers is carried out in writing so that discussions can be tracked and requests can be handled as efficiently, quickly and carefully as possible. We encourage you to use the address above and thank you for your understanding.

Payment methods

For the purchase of services, the Site Administrator accepts the following payment method:

Card payment

Payments made by debit or credit card are processed by the Site Administrator’s payment-processing partners, such as Netopia Payments. Communication with payment processors takes place through a secure SSL connection and transmitted data are encrypted. All card information is processed exclusively by the payment processor.

By keeping the “Enable quick payments” option active in the online payment form made available by the payment processor, the user agrees to activate the service that allows future online payments to be made by entering only the CVC2/CVV security code.

Tax invoices for legal entities

For orders placed in the name of a legal entity, tax invoices may be issued following a written request sent to info@projectbag.org.

The request must contain complete and accurate information: the name under which the order was placed and full billing details, including company name, tax/VAT identification number, Trade Register number, registered office, bank account, bank and authorized representative.

Contact point for authorities

In accordance with Regulation (EU) 2022/2065 on the Digital Services Act (DSA), the Site Administrator designates a single point of contact to facilitate direct communication with Member State authorities, the European Commission and the DSA Board for the purposes of applying the Regulation:

Provider: Project Bag Association
Registered office: 787 Felszeg Street, Sâncrăieni, Harghita County, Romania
E-mail: info[at]projectbag.org

Communication with the contact point may take place in the following languages:

  • Romanian, the official language of the Member State in which the Site Administrator is established;
  • English, a language widely used within the European Union.

Delivery and return information

Conference Services Sales Policy

This section sets out the terms and conditions applicable to the purchase of services related to participation in the TusnadEcoBearConf conference organized by us, including accommodation-related services. By making a booking, you agree to the provisions below in accordance with Romanian law.

1. Purchase of event services

Services can be purchased exclusively online through the event’s official platform at www.projectbag.org.

  • Services are registered in the participant’s name – each participant must provide accurate personal information, and transfer to another person is permitted only with the organizers’ approval.
  • Limited availability – places are sold on a first-come, first-served basis and are subject to venue capacity.
  • By completing a purchase, you confirm that you have read and agree to these Terms and Conditions of participation.

2. Payment and booking confirmation

Payment is made online through the Netopia Payments system, which provides secure transaction processing and complies with GDPR requirements.

  • Accepted payment method: bank card.
  • Payment confirmation: immediately after completing the transaction, you will receive a confirmation e-mail containing details of the service purchased.
  • Technical issues: the organizers are not responsible for failed payments caused by banking errors or internet connection issues.

3. Cancellation and refund policy

Under Romanian consumer protection rules, you have the right to withdraw within 14 days of purchase without penalty, except where the event takes place within that period.

Cancellations after 14 days:

  • A refund may be requested up to 30 days before the event, subject to a 10% deduction from the value of the purchased service to cover administrative costs.
  • The refund will be processed within a maximum of 7 days after a request is sent to info@projectbag.org together with the purchaser’s IBAN bank account details.
  • After this deadline, cancellations and refunds will no longer be accepted.

Transfer of the purchased service: if you are unable to attend, you may transfer the purchased service to another person with the organizers’ approval and after the participant details have been updated.

4. Included accommodation

If accommodation services are selected, accommodation will be provided at the event’s partner hotel, Hotel O3Zone, in accordance with the details displayed on the website.

  • Accommodation changes: changes cannot be made after the booking has been confirmed.
  • Special requirements: if you require dietary arrangements, accessibility assistance or other specific arrangements, please notify us at least 30 days before the event.

5. Data protection and privacy

All personal information provided is processed in accordance with the GDPR and our Privacy Policy.

  • Your data are handled securely – we use them only for organizing the event and do not share them with third parties without your consent, except where required by law.
  • Netopia Payments provides payment encryption and fraud protection.

6. Changes or cancellation by the organizers

The organizers reserve the right to adjust the conference programme, venue or other details with prior notice.

  • If the event is cancelled, the full amount paid for the purchased service will be refunded.
  • Additional expenses, such as transport or extra accommodation costs, are not covered by the organizers.

Contact

For questions or requests, please contact us at:

  • E-mail: info[at]projectbag.org
  • Phone: +40 743 775 213

By purchasing the service, you confirm that you have read and accepted this policy. Thank you for your trust, and we look forward to welcoming you to the event.