Payment Methods

Conference Services Sales Policy

This page sets out the terms and conditions applicable to the purchase of services related to participation in the TusnadEcoBearConf conference organized by us, including accommodation-related services. By making a booking, you agree to the provisions set out below, in accordance with Romanian legislation.

1. Purchase of Event Services

Services can be purchased exclusively online through the event’s official platform at www.projectbag.org.

  • Services are registered in the participant’s name – each participant must provide accurate personal information, and transfer to another person is permitted only with the organizers’ approval.
  • Limited availability – tickets are sold on a first-come, first-served basis, and the number of available places is determined by the capacity of the venue.
  • By completing a purchase, you confirm that you have read and agree to the Terms and Conditions of participation.

2. Payment and Booking Confirmation

Payment is made online through the Netopia Payments system, which ensures transaction security and complies with GDPR requirements.

  • Accepted payment methods: bank card.
  • Payment confirmation – immediately after the transaction is completed, you will receive a confirmation email containing details of the service purchased.
  • Technical issues – the organizers are not responsible for failed payments caused by banking errors or internet connection issues.

3. Cancellation and Refund Policy

In accordance with Romanian consumer protection legislation, you have the right to withdraw within 14 days of purchase without penalties, except where the event takes place within this period.

  • Cancellations after 14 days:
    • A refund is possible up to 30 days before the event, subject to a 10% deduction from the value of the purchased service to cover administrative costs. The refund will be processed within a maximum of 7 days after the request is sent to info@projectbag.org, together with the purchaser’s IBAN bank account details.
    • After this deadline, cancellations and refunds will no longer be accepted.
  • Ticket transfer:
    • If you are unable to attend, you may transfer the purchased service to another person with the organizers’ approval and after updating the participant’s details.

4. Included Accommodation

If accommodation services are selected, accommodation will be provided at the event’s partner hotel, Hotel O3Zone, in accordance with the details displayed on the website.

  • Accommodation changes:
    • Changes cannot be made after the booking has been confirmed.
  • Special requirements:
    • If you require special arrangements, such as dietary requirements, accessibility assistance, or other specific needs, please notify us at least 30 days before the event.

5. Data Protection and Privacy

All personal information provided is processed in accordance with the GDPR Regulation.

  • Your data is secure – we use it exclusively for the organization of the event and do not share it with third parties without your consent.
  • Netopia Payments provides payment encryption and fraud protection.

6. Changes or Cancellation by the Organizers

The organizers reserve the right to make changes to the programme, venue, or any other details of the conference, subject to prior notification.

  • If the event is cancelled, you will receive a full refund.
  • Additional expenses such as transport or additional accommodation costs are not covered by the organizers.

Contact

For any questions or requests, you can contact us at:

  • Email: info[at]projectbag.org
  • Phone: +40 743 775 213

By purchasing a ticket, you confirm that you have read and accepted this policy.

Thank you for your trust, and we look forward to welcoming you to the event!